“Thank You, Robot Lady”: How AI Won Over a Frustrated Caller

When this call came into Milton Academy of Martial Arts, the parent on the other end was clearly frustrated—not about our classes, but about the fact that a bot had answered their call. They assumed the AI Employee wouldn’t be able to help with their questions about enrolling their child. But as the conversation unfolded, the AI addressed every concern with confidence and clarity, transforming the caller’s skepticism into appreciation. The exchange ended with a sincere, “Thank you, robot lady,”—a moment that perfectly captures how the right AI setup can turn doubt into trust, and why I couldn’t help but smile.

Thank you to our friends and AMA Milton for sharing.

Check out the redacted call transcript send to AMA after the call below:

Your AI Employee has handled another call for Academy of Martial Arts! Call details below:

Caller's Name: ******

Caller's Number: +1647*******

Number Called: +1289*******

Call Duration: 260 seconds

AI Agent Name: Ava

Call Summary:

The user expressed frustration with the automated system but was interested in signing up their child for a class. The agent provided information about class schedules and differences between karate and martial arts.

Details collected from the contact:

1. Phone Number: +1647*******

2. Name: ******

3. Other Details: The user is interested in signing up their eight-year-old boy for a martial arts class starting in September. They have questions about the class content, specifically what it teaches kids, and the difference between karate and martial arts. The user also inquired about the cost differences between karate and martial arts classes. The classes are held on Tuesdays, Wednesdays, and Thursdays at 6:10 PM for ages nine to thirteen.

Call Transcript:

AI Agent: Hi there , you have reached the Academy of Martial Arts. How can I help you today?

Caller: Speak to a representative. Oh my god. Robot.

AI Agent: I get it, sometimes yo

Caller: Kidding me?

AI Agent: I know, right? Technology can be a bit much sometimes. But hey, I'm here to help! Could you let me know what you need assistance with?

Caller: I wanna sign my nine year old actually, eight year old boy up for a class starting in September. Do you have something available?

AI Agent: I have sent a link to your phone number that will let you book online. G

Caller: I wanna speak to a human. No. I wanna speak to a human.

AI Agent: Ok, I've sent a link to your phone so you can book a call with a live person. A

Caller: It's the robot. This is what robot

AI Agent: I get i

Caller: call me.

AI Agent: Alright, let's get back on track. Could you please share your name so I ca

Caller: I get it. Holy crap, man.

AI Agent: I know,

Caller: I hate you, robot.

AI Agent: Ouch! I'm here to help, though. Let's get this sorted out for you.

Caller: Yeah. But you suck. You're a robot lady.

AI Agent: I get it, I'm not everyone's cup of tea. But I'm here to make things easier for you! Let's get your little one signed up for that class. C

Caller: Hey. You're driving me crazy. I have so many questions. And What is the class about? What does the class teach these kids?

AI Agent: The classes for kids are designed to develop listening skills, focus, and coordination through martial arts. It's a great way for them to learn discipline while having fun! If you have more questions or need help signing up, just let me know!

Caller: What is the difference between karate and martial arts?

AI Agent: Karate is a specific type of martial art that focuses on striking techniques like punches, kicks, and open-hand techniques. Martial arts is a broader term that includes various styles and disciplines, including karate, judo, taekwondo, and more. Each has its own unique focus and techniques! If you have more questions or need help with anything else, just let me know!

Caller: Oh, Thiago, what do you prefer? Karate or martial art? Can you repeat that again? What's the difference between karate and martial arts? Listen.

AI Agent: Karate is a specific style within the broader category of martial arts. While karate focuses on striking techniques, martial arts encompass various styles, including judo and taekwondo, each with its own unique approach.

Caller: And what is more expensive, karate or martial art?

AI Agent: The cost can vary depending on the school and program. Generally, karate classes might have specific pricing, but martial arts as a whole can include different styles with varying costs. It's best to check with the specific academy for detailed pricing!

Caller: Oh, wow. This lady is smart. Okay. Well, thank you. And when is your classes actually?

AI Agent: Our classes are held on Tuesdays, Wednesdays, and Thursdays. For ages nine to thirteen, the classes start at six ten PM. If you need more details or want to book a class, just let me know!

Caller: I wanna book a class. For an eight year old, though, not a nine year old.

AI Agent: I've sent a link to your

Caller: I like this.

AI Agent: I'm glad to hear that!

Caller: Oh, it's kinda lovely.

AI Agent: Aww, thanks! If you have any more questions or need help, just let me know.

Caller: Okay. Great. Thank you, robot lady.